Our Support & SLA
Discover how GMP ensures reliable and responsive technical support with clearly defined SLAs to help your business stay ahead.

Emergency
When there is a malfunction that causes system operations to stop, the partner will conduct on-site / by remote & solved the problem 1x24 hours.

Critical
When there is damage at the hardware level (Harddisk, RAM or PSU), partners open ticket & solved 2x24 hours (check parts availability at service center)

Major
When the indicator does not light up, or there is an error in the configuration, the partner performs troubleshooting / firmware upgrades carried out by remote

Minor
If you want to consult on hardware / software, partners stand by through the helpdesk

Response Time
24x7 4Hr Response Time 8x5 6Hr Response Time

+62 811-9181-898

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